r58com is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have as a Filipino player registered on r58com.org.
Privacy at a Glance
All personal data collected by r58com is stored using industry-standard encryption. Your password is hashed using one-way algorithms and is never stored in readable form by anyone at r58com.
r58com collects only the personal information necessary to operate your account, verify your identity, process payments, and comply with legal obligations. We do not collect data beyond what is needed for these purposes.
r58com does not sell your personal data to third parties. We share data only with partners who are necessary to operate the Platform — such as payment processors and game providers — and only under strict data protection agreements.
You have the right to access, correct, and request deletion of your personal data held by r58com at any time. We respond to all data access and correction requests within 15 business days.
r58com's data handling practices are aligned with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and the regulations issued by the National Privacy Commission (NPC).
r58com uses cookies to keep your session active and improve your experience. We do not use cookies to track your activity across unrelated third-party websites. You can manage cookie preferences in your browser settings.
This Privacy Policy ("Policy") describes how r58com ("r58com," "we," "our," or "us"), the operator of the online gaming platform at r58com.org, collects, uses, processes, stores, and discloses personal information relating to users ("you," "your," or "the User") who register for and use the r58com Platform in the Philippines.
r58com takes the privacy of Filipino players seriously. This Policy is designed to be clear and readable — not buried under layers of legal jargon. We want every registered r58com member to understand exactly what data we hold about them and why.
This Policy should be read alongside our Terms & Conditions, which govern your use of the r58com Platform generally. By creating an account on r58com and using our services, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy is aligned with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC).
The r58com Platform is an online gaming destination serving Filipino players across the Philippines — from Manila, Quezon City, and Makati, to Cebu, Davao, and beyond. In the course of providing online gaming, payment processing, customer support, and responsible gaming services, r58com necessarily collects and processes certain categories of personal information relating to our registered users.
This Policy applies to all personal data collected through: the r58com website at r58com.org; the r58com account registration and login processes; all communications between you and r58com, including live chat and support interactions; financial transactions processed through Philippine payment channels such as GCash, PayMaya, BPI, BDO, Metrobank, and others; and all game activity conducted through your r58com account.
This Policy does not apply to the websites or data practices of third-party game providers (such as Pragmatic Play, PG Soft, JILI, or Evolution), payment processors, or other external services that you may interact with while using r58com. We encourage you to review the privacy policies of those third-party services directly.
For the purposes of the Philippine Data Privacy Act of 2012, r58com acts as the Personal Information Controller (PIC) with respect to the personal data of its registered users. As the PIC, r58com determines the purposes for which and the means by which personal data is processed on the Platform.
r58com has designated a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and applicable data protection laws. You may contact our DPO in relation to any data privacy matter at the contact address provided in Section 15 of this Policy.
r58com collects personal information in the following categories:
When you create an r58com account, we collect:
In connection with deposits and withdrawals, we collect:
Note on Sensitive Data: r58com does not intentionally collect special categories of sensitive personal information (such as health data, religious beliefs, or political views) unless specifically required by applicable law or regulatory obligation. Where such collection is unavoidable, it will be clearly disclosed at the time of collection.
r58com uses the personal data we collect for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity data, contact details, login credentials |
| Age and identity verification (KYC) | Date of birth, government ID, residential address |
| Processing deposits and withdrawals | Financial and transaction data |
| Providing gaming services | Gaming activity data, session data |
| Customer support | Identity data, support interaction records |
| Fraud prevention and security | Technical data, transaction data, login history |
| AML and regulatory compliance | Identity data, financial data, gaming activity |
| Responsible gaming monitoring | Gaming activity data, session data, deposit patterns |
| Marketing communications | Contact details (with your consent or opt-in) |
| Platform improvement | Aggregated, anonymized usage and gaming data |
r58com does not use your personal data for purposes that are incompatible with those listed above without first notifying you and, where required by law, obtaining your consent.
Under the Philippine Data Privacy Act of 2012, r58com relies on the following legal bases for processing your personal data:
r58com does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share personal data only in the following limited circumstances:
r58com shares data with third-party service providers who assist in operating the Platform, subject to contractual data protection obligations. These include: Philippine payment processors (GCash, PayMaya, BPI, BDO, Metrobank, UnionBank); KYC and identity verification providers; game software providers (who may process limited game activity data to deliver their games); IT infrastructure and cloud service providers; and customer support platform providers.
r58com will disclose personal data to Philippine government authorities, law enforcement agencies, PAGCOR, and the Anti-Money Laundering Council (AMLC) where required by applicable law, court order, or regulatory requirement. r58com will cooperate fully with any lawful investigation involving its platform or users.
In the event of a merger, acquisition, or sale of all or part of r58com's business, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and any resulting changes to this Privacy Policy via the contact information registered to your account.
Important: All third-party service providers who receive personal data from r58com are contractually required to process that data solely for the purpose for which it was shared, to maintain appropriate security measures, and to comply with applicable Philippine data protection law.
r58com retains your personal data for as long as your account is active and for such periods thereafter as are necessary to fulfill the purposes described in this Policy or to comply with applicable legal obligations.
Following expiry of the applicable retention period, r58com will securely delete or anonymize your personal data. Anonymized and aggregated data may be retained indefinitely for analytical and platform improvement purposes, as it can no longer be linked to any identifiable individual.
r58com uses cookies and similar technologies on the r58com.org website for the following purposes:
r58com does not use advertising cookies to track your activity across unrelated third-party websites or to build advertising profiles. You can manage or delete cookies through your browser settings at any time. Note that disabling cookies other than essential ones will not impair your core r58com experience.
r58com employs a multi-layered security infrastructure to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security measures include:
Despite these measures, no online platform can guarantee absolute security. In the event of a personal data breach that is likely to result in risk to your rights and freedoms, r58com will notify you and the National Privacy Commission (NPC) within the timeframe prescribed by applicable law.
Some of r58com's third-party service providers — including certain game software providers and cloud infrastructure partners — may process personal data in jurisdictions outside the Philippines. Where such transfers occur, r58com takes steps to ensure that the receiving party provides an equivalent level of data protection to that required under Philippine law.
These steps may include: contractual data processing agreements incorporating standard data protection clauses; verification that the receiving jurisdiction has been assessed as providing adequate data protection; or other appropriate safeguards as recognized by the National Privacy Commission.
r58com does not transfer your personal data internationally except where strictly necessary for service delivery, and always subject to appropriate contractual data protection safeguards consistent with the Philippine Data Privacy Act of 2012.
As a Filipino data subject, you have the following rights under the Data Privacy Act of 2012 with respect to your personal data held by r58com:
You have the right to request a copy of the personal data r58com holds about you, the purposes for which it is used, and the third parties to whom it has been disclosed.
If any personal data r58com holds about you is inaccurate, incomplete, or outdated, you have the right to request that it be corrected. You can update many details directly from your r58com account settings.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to r58com's legal retention obligations under AMLA and PAGCOR requirements.
You may object to the processing of your personal data where r58com relies on legitimate interests as the legal basis, unless r58com demonstrates compelling legitimate grounds that override your interests.
Where technically feasible, you may request a copy of personal data you have provided to r58com in a structured, machine-readable format for transfer to another service provider.
In certain circumstances, you may request that r58com restricts the processing of your data — for example, while a dispute regarding the accuracy of your data is being resolved.
To exercise any of these rights, contact r58com's Data Protection Officer via the support channels listed in Section 15. r58com will respond to all data rights requests within fifteen (15) business days of receipt. Some requests may require identity verification before they can be processed. Where r58com is unable to fulfill a request due to a legal obligation, we will explain the reason in our response.
The r58com Platform is strictly restricted to individuals aged 21 years and above, in compliance with PAGCOR's minimum age guidelines for real-money online gaming in the Philippines. r58com does not knowingly collect personal data from anyone under the age of 21.
If r58com becomes aware that personal data has been collected from a person under 21 years of age, that account will be immediately suspended and the personal data deleted or returned to source, and any associated deposits will be refunded net of any applicable processing charges. If you believe a minor has registered an account on r58com, please contact our support team immediately.
Age Verification: r58com employs KYC verification procedures including date of birth confirmation and government ID verification to enforce the 21+ age requirement. Providing false information about your age during registration constitutes a breach of the r58com Terms & Conditions.
r58com may send you promotional communications — including bonus offers, new game announcements, and seasonal promotions — via SMS and email. These communications will only be sent where you have:
You may withdraw your consent to marketing communications at any time by: updating your notification preferences in your r58com account settings; or contacting r58com customer support via live chat and requesting removal from all marketing lists. Withdrawal of marketing consent will not affect the delivery of transactional communications necessary for the operation of your account (such as deposit confirmations, withdrawal updates, and security alerts).
r58com reserves the right to amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform features. The current version of this Privacy Policy, including the effective date, will always be accessible at r58com.org/privacy-policy.
Material changes to this Privacy Policy — those that meaningfully affect how we collect, use, or share your personal data — will be communicated to registered r58com users via SMS or email to the contact details registered to their account, at least seven (7) days before the changes take effect. Your continued use of the r58com Platform following the effective date of an amended Privacy Policy constitutes acknowledgment of the updated Policy.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or wish to raise a complaint regarding r58com's handling of your personal data, please contact us:
r58com Data Protection Officer
Available via live chat on the r58com Platform, 24 hours a day, 7 days a week.
Email (plain text, not a link): [email protected]
Website: r58com.org
r58com will acknowledge all formal data privacy complaints within five (5) business days and aim to provide a substantive response within fifteen (15) business days.
If you are not satisfied with r58com's response to a data privacy complaint, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, the independent authority responsible for enforcing the Data Privacy Act of 2012. The NPC may be contacted through its official government website and offices in Manila.
Questions about your data? Our Filipino-speaking support team is available 24/7. Ready to play? Log in to your r58com account and enjoy hundreds of games, fast GCash payouts, and secure gameplay. 21+ only.